Frequently Asked Questions
Orders
How long does it take for my order to ship?
Orders are processed within 1–2 business days. Once dispatched, you will receive a confirmation email with tracking details.
Can I change or cancel my order?
If your order has not yet been dispatched, email support@aqecom.com as soon as possible and we will do our best to help. Once an order has shipped it can no longer be changed.
I did not receive an order confirmation.
Please check your spam or promotions folder first. If it is not there, contact us and we will resend it.
Shipping
Where do you ship?
AqEcom ships to Australia, the United States, Canada, the United Kingdom, and a range of international destinations. Shipping options and prices are shown at checkout.
How much is shipping?
Priority and Express shipping rates are calculated at checkout based on your delivery country.
My tracking has not updated.
Tracking can take 24–48 hours to show its first scan. If there is no movement after five business days, get in touch and we will investigate with the carrier.
Returns & refunds
What is your return window?
Unworn items in their original packaging can be returned within 30 days of delivery. See our Refund Policy for full details.
How long do refunds take?
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.
Products
Is your jewellery waterproof?
Items listed under Waterproof Jewelry and Tarnish-Free Waterproof Jewelry are made to withstand daily water exposure. We still recommend removing jewellery before swimming in chlorinated pools or using harsh chemicals.
Is your jewellery suitable for sensitive skin?
Our pieces are nickel-free and cadmium-free.
Still need help?
Email support@aqecom.com or use our contact form and we will respond within one business day.